Premium And Server Management

Use this guide to keep a DispatchX server clean after setup: premium, department limits, Discord settings, linked departments, and the checks to run after an update.

Server Management Basics

Select The Server

Always start from Servers and open the correct community before changing settings.

Open Manage

Use Manage for departments, Discord IDs, ERLC API key, linked departments, roster access, and premium-related server controls.

Update The Roster

Add each member's Discord User ID and callsign so linked department dashboards can appear and load the correct callsign automatically.

Test With One User

After changing roles, departments, or roster entries, have one staff member refresh and open the affected dashboard before announcing it server-wide.

Roster Management

The roster keeps linked department access clean. A member must have their Discord User ID saved in the roster to see a linked department Dashboard button. Their saved callsign is passed into the dashboard automatically.

Use the exact numeric Discord User ID for each member.
Keep department names consistent with the linked department when possible.
Use search to find members by callsign, department, unit, username, or Discord ID.
Collapse roster cards after editing to keep long rosters easy to scan.
Main servers do not show a department Dashboard button; use them for management and linked department setup.

Premium Features

Premium is managed from the Premium page in the server sidebar. Use it when your community needs more department space, expanded setup controls, premium departments, or bot customization.

Area	Starter	Premium
Departments	Up to 5 departments.	Up to 15 departments.
Roster Size	Up to 15 roster members per department.	Up to 50 roster members per department.
Premium Departments	Standard department dashboards.	Courts and National Park department support.
Customization	Basic setup.	Bot customization and more server-specific setup room.

Premium can be purchased as a one-time 1000 Robux checkout or as a manual $5 USD payment. For USD, open the Discord support ticket from the Premium page and staff will confirm payment before activation.

Open the Premium page from the server sidebar.
Use Start Robux Checkout for the Roblox purchase flow.
Use Open Support Ticket under the USD option if the user wants to pay $5 USD instead.
After purchase, assign Premium to the server you manage from the Premium page.

Status and Reliability

Review status before major events.
Alert your staff when disruptions are identified.
Escalate unresolved issues through official support.

Open Status Page Open Support

Staff Coordination

Keep team and contact roles up to date.
Maintain clear shift handoff notes.
Document recurring procedures for new members.